WHAT IS YOUR SHIPPING POLICY?
All of our products are dispatched from Sydney, Australia and are delivered by Australia Post. We use the MyPost Business system to deliver items Australia-wide.
Unfortunately, we do not ship internationally at this stage. This will change in the future, but for now, we only ship domestically around Australia.
PROCESSING YOUR ORDER AND DELIVERY TIMES
Once your purchase has been made, a confirmation e-mail is sent to your e-mail address. Please keep this e-mail as proof of your purchase.
Delivery is between Monday and Friday. Our orders are usually dispatched within 1-3 business days. Once we send out your order, the delivery time will be subject to the delivery service, which is generally between 2-7 days.
Finally, please check that all items received are what you have ordered. If the order is incorrect, please contact us immediately so we can rectify the issue.
I RECIEVED MY ONLINE ORDER AND IT'S DAMAGED - WHAT CAN I DO?
Please refer to our Refunds and Returns Policy page on our footer menu for more details about this.
Please contact us immediately if your package has arrived damaged. If you could please provide photos and the delivery and order details, we’ll try our hardest to assist with your complaint. NO NOT USE the damaged item as we will not accept any returns or provide refunds if the item has been used or tampered with.
CAN I CANCEL MY ORDER?
An order can only be cancelled up to the point it is despatched. We pride ourselves in despatching orders promptly, so to cancel please contact Wyspworks ASAP either via email or by using our contact form on our website before the products have left our control. You will receive an email advising you that your order has been despatched. After that point you will need to accept delivery and then return the order to us in accordance with our Refunds and Returns Policy that was stated above.
HOW SHOULD I STORE AND CARE FOR MY CANDLE?
Please refer to our comprehensive candle care tab on our Home Page. Here you’ll find all the information you need to know about caring for your candle and getting the optimal burn experience.
HOW LONG SHOULD I BURN MY CANDLE FOR?
The maximum burn time for a soy candle is 2 hours.
The first burn is a little different however. Keep in mind that the first burn is the most important, where you should allow for the wax to melt completely across the top, thus forming a full wax pool. Doing this will establish an even melt for your candle for future burns. This burn can often take a little longer to achieve, sometimes 3-4 hours depending on the candle, but be patient and keep an eye on your candle to know when to extinguish it at the optimal time.
HELP! MY CANDLE KEEPS GOING OUT. WHAT CAN I DO?
Wooden wicks are very temperamental, and can test even the most seasoned candle user, and occasionally you might encounter a troublesome wick. This all had to do with the nature of the wood in your wick. Sometimes there are hidden knots in the wood, that can cause burn difficulties as the wick encounters a natural flaw that makes it harder for the wick to draw up the wax for fuel. So, if you find that for some reason your wooden wick will not stay lit no matter how hard you try, there are a few things you can do to help your wick along.
The first thing we suggest is to drain some of the excess wax around your wick, so as to make sure that it isn't "drowning". You can do this by lighting your candle and when you have a large enough melt pool, blow the candle out, then use a square of paper towel to gently soak up some of the excess wax. Allow the candle to cool and harden, trim the soot off your wick, then light the candle again.
If you still have issues, we also suggest priming your wick. You do this by coating or dipping your wick in some of the melted wax surrounding your candle. You can either use a candle dipper, tweezers or another small tool to do this. Just don't use your fingers!
If that pesky wick is still causing issues, then the last way to tackle your wick and get it kick-started is to trim off the end of a wooden skewer and to insert it into the wax next to the wick. Both the wick and skewer will burn safely and in harmony together, allowing for that knot in the wood to pass.
If this any of these methods work be sure to leave your candle burning long enough for it to form that complete melt pool across the top. You should now have a candle that will burn strong and evenly.
WHY DOES MY CANDLE HAVE BUBBLES?
Don’t worry, your candle is not faulty or damaged. It is completely normal for natural soy candles to sometimes have small imperfections, such as bubbles or surface frosting.
ARE WYSOPWORKS CANDLES ECO-FRIENDLY?
Absolutely! This is something we pride ourselves on here at Wyspworks. We use a natural blend of soy and coconut wax that is biodegradable. Our scents are also made using clean, high quality oils.
CAN I RECYCLE MY CANDLE CONTAINER?
You sure can. They make great storage jar or small pots for plants.
Soy wax is soluble, which means you can easily wash it out with warm soapy water once your candle has completely melted. We recommend waiting for your wax to cool - never pour hot wax down the sink - use a small spoon and gently scrape the remaining wax away from your jar, then simply wash it and allow to dry.
HOW DO I USE A WAX MELT?
Wax melts are basically wickless candles. They are simple and easy to use, and will fill your home with an inviting fragrance ambiance in little to no time.
Snap off one wax bar and place it in the centre of your wax warmer, making sure the bowl is clean from any previous wax that was used.
When the fragrance has run out, turn your warmer off and allow the wax to completely cool. Once cool, simply pop out the old wax, discard it in the bin, and begin the process again.
If you have any additional concerns or questions, please don’t hesitate to get in touch with us via our contact page.